STORE POLICY

Our store policy is simple, Do unto others as you would have them do unto you. We would like to treat you, our customers, as we would like to be treated as customers. Customer service is something we value and we would like to give you the best shopping experience possible.

Each customer is unique with different needs and wants and we would like to treat each individual's request on a more personal approach. Each request will be attended to on a case-by-case basis. Be it returns, exchange, warranty or shipping issues. Simply message us at our Contact Us page and we'll get back to you as soon as we are able.  

SHIPPING SCHEDULE:

We ship orders out daily except Sundays and Holidays. Daily order cut-off is 12NN for all paid orders. Orders paid after 12NN will be dispatched the following day.

Metro Manila Delivery - Free standard delivery which may take 1-2 days. Express delivery is ₱250 which will be delivered same day. Cut-off for Express delivery is 3PM.

Provincial Delivery - All orders outside of Metro Manila will be shipped via LBC. Transit time will vary depending on delivery address.

We do not guarantee exact delivery times.

EXCHANGES:

NO REFUND, EXCHANGE ONLY. We will accept exchanges for incorrect size or defectives only, except for HELMETS and SALE ITEMS. ALL SALE ITEMS ARE FINAL SALE.  We need to be informed immediately within 48 hours upon receipt of your order. Goods must be in their original condition, unworn and with tags and packaging. Exchanges are subject to stock availabilities. All shipping costs to be at Buyer's expense. 

If you want to read through our Terms of Service and Privacy Policy, this is available at the very bottom of our Checkout page.

PRE-ORDER TERMS AND CONDITIONS:

  1. Pre-order applies towards items not available on hand but can be sourced direct from supplier.
  2. Customer must submit pre-order request by filling up NAME, E-MAIL and PHONE NUMBER.
  3. In the MESSAGE box, kindly provide the product description such us BRAND, MODEL, COLOR, SIZE and QUANTITY of the item you are pre-ordering.
  4. A 20% COMMITMENT FEE will be required to process the order.
  5. A pre-order sale is considered FINAL once pre-order is processed.
  6. Pre-order sale is NOT subject to RETURNS or EXCHANGE.
  7. Commitment fee is NON-REFUNDABLE but will be applied as down payment towards final sale.
  8. Customer will be notified via contact information provided as soon as the item is available.
  9. It is the customer’s responsibility to inform MOTOMAN of any changes in contact information.
  10. Customer must settle the balance within FOURTEEN (14) DAYS from the notification date.
  11. Commitment fee will be considered FORFEITED if balance is not settled within 14 days.
  12. Items unclaimed after THIRTY (30) DAYS from date of settlement is also subject to forfeiture.
  13. Customer will be sent a FINAL NOTICE OF FORFEITURE via SMS or E-MAIL if still no response after 2 notifications.
  14. Forfeited orders will automatically be made available for SALE.
  15. Payment details will be sent once PRE-ORDER FORM is received.
  16. By clicking SEND, you AGREE to these Terms and Conditions.